A practical English guide for foreign property owners who need to understand how StayTour works in Tuscany after receiving the CIN.
StayTour is not used by every municipality in Tuscany. Each Comune may activate different functions and follow slightly different procedures. This guide explains how StayTour works where the platform has been adopted, with a practical focus on foreign property owners.
What is StayTour?
StayTour is a municipal platform used by several Italian municipalities to manage tourist tax declarations, local reporting and, where enabled, additional operational tools for accommodation providers.
It is important to understand what StayTour is not. It is not the CIN portal, it is not Airbnb, and it does not replace the official Police portal Alloggiati Web.
StayTour helps calculate and declare the tourist tax due to the Municipality.
It allows periodic declarations to be submitted according to local rules.
Where integrated, it can support regional statistical reporting.
Some municipalities enable guest, booking and receipt management functions.
Who needs StayTour?
You need StayTour only if your municipality has adopted the platform for tourist tax or related municipal reporting.
For example, in municipalities such as Chianni, StayTour is used for tourist tax management and can become the main operational platform after the CIN has been issued.
| Owner type | Typical access method | Important note |
|---|---|---|
| Italian citizen | SPID or CIE | Standard access through Italian digital identity. |
| EU citizen | Supported eIDAS digital identity | Access depends on whether the national identity system is recognised and technically supported. |
| Non-EU owner | Credentials requested from the competent local authority | UK, US and other non-EU owners usually need a specific municipal procedure. |
How foreign owners obtain StayTour credentials
If you are a non-EU property owner and do not have access to SPID, CIE or a supported eIDAS digital identity, you will generally need to request your personal StayTour credentials directly from the competent local authority responsible for your municipality.
For properties located in municipalities managed within the Unione Valdera area, including Chianni, StayTour credentials are normally requested from the competent Unione Valdera office.
Once your credentials are issued, you can access StayTour using your personal username and password. If your municipality allows delegation, you may also appoint an Italian representative to manage StayTour communications on your behalf.
The StayTour workflow
In municipalities where StayTour is fully used, the platform can reduce duplicate work. Instead of entering the same guest data several times, the host can use StayTour as the main operational point for bookings, tourist tax and related reporting.
What can you do inside StayTour?
Create or manage accommodation units linked to your account.
Record reservations and guest stays.
Automatically calculate the amount due according to local rules.
Prepare periodic municipal declarations.
Record guests who are exempt from tourist tax.
Generate guest files that can be imported into Alloggiati Web.
Tourist Tax
StayTour calculates the tourist tax based on the rules approved by each Municipality. These rules may change from one Comune to another.
In Chianni, the tourist tax is generally calculated as €1 per guest per night, up to a maximum of 5 chargeable nights. Children under 12 years old are exempt.
Always check the current municipal regulation before submitting declarations or making payments.
Statistics and MOTouristOffice
In Tuscany, tourist rentals are also subject to statistical reporting obligations. In some municipalities, StayTour can simplify this process by preparing or transmitting the required data to the regional statistical system.
This means that, where the integration is active, hosts may not need to enter the same guest information separately into MOTouristOffice.
The exact connection between StayTour and regional statistics depends on the configuration adopted by each municipality. Always follow the procedure indicated by the local authority.
Alloggiati Web and TXT export
StayTour does not replace Alloggiati Web. Italian law still requires guest data to be communicated to the State Police through the official Alloggiati Web portal.
However, StayTour can make this easier by generating a TXT file containing the guest data. The file can then be imported into Alloggiati Web, avoiding the need to manually type the same information again.
- Enter the guest data in StayTour.
- Generate the TXT file.
- Log into Alloggiati Web.
- Import the TXT file.
- Submit the communication to the Police.
Annual tax obligations
Tourist tax declarations are separate from personal income tax obligations.
Foreign and non-resident property owners usually need an Italian tax advisor, called a commercialista, to handle annual tax declarations to the Italian Revenue Agency and, where required, to the Municipality.
Frequently Asked Questions
Is StayTour the same as the CIN portal?
No. The CIN is issued through the national system connected to the Ministry of Tourism. StayTour is a municipal platform mainly used for tourist tax and related reporting.
Can I use StayTour without SPID?
If you are a non-EU property owner, you may need to request username and password credentials from the competent local authority.
Do I still need Alloggiati Web?
Yes. StayTour can help generate the TXT file, but the Police communication is still completed through Alloggiati Web.
Do I still need MOTouristOffice?
It depends on the municipality. Where StayTour is integrated with the regional statistics system, duplicate entry into MOTouristOffice may not be necessary.
Does StayTour calculate the Tourist Tax automatically?
Where the municipality has correctly configured the rules, StayTour can calculate the amount due based on guests, nights and exemptions.
Can I manage more than one apartment?
Yes. In many cases, multiple apartments can be managed within the same StayTour account, depending on how the municipality configures the system.
Can I delegate someone?
Where allowed by the municipality, a property owner may appoint an authorised representative to manage StayTour communications.
Does StayTour replace my accountant?
No. StayTour manages municipal and operational reporting. Annual tax obligations usually require an Italian tax advisor.
Need help with StayTour?
STREasy helps foreign property owners understand and manage the administrative requirements for short-term rentals in Tuscany, including CIN, StayTour, Alloggiati Web, tourist tax and regional procedures.
Visit ShortTermRentalEasyLast updated: July 2026. This guide is informational and based on practical operational experience. Always verify the current procedure with the competent Municipality or local authority.