Police Guest Registration for Short-Term Rentals in Tuscany
A practical English guide for foreign property owners who need to activate Alloggiati Web and submit guest data to the Italian State Police.
Alloggiati Web is separate from the CIN, StayTour and tourist tax systems. It is the official Police guest-reporting portal and remains mandatory even after the property has obtained its CIN.
Activation is handled by the local Questura responsible for the province where the property is located. Forms, required attachments and submission methods may vary between provinces.
What is Alloggiati Web?
Alloggiati Web is the official Italian State Police portal used by accommodation providers to communicate the identity of guests staying in hotels, B&Bs, holiday homes and short-term rentals.
The reporting obligation applies nationwide, including Tuscany. For tourist rentals, guest data must be submitted through the Alloggiati Web system connected to the competent Questura.
Alloggiati Web is managed through the State Police system, not by the Municipality.
The host communicates the identity details of the guests staying at the property.
Reports must be submitted within the applicable Police deadline after guest arrival.
Access requires credentials issued by the competent Questura.
Who needs to activate Alloggiati Web?
Owners and managers who host guests in a tourist rental generally need to activate Alloggiati Web before receiving guests. This includes private, non-business rentals and properties managed by non-resident or foreign owners.
| Host type | Alloggiati Web obligation | Practical note |
|---|---|---|
| Private owner | Required when hosting guests | The obligation is linked to the accommodation activity, not to business status. |
| Foreign owner | Required when hosting guests | Foreign residence does not remove the reporting obligation. |
| Property manager | May manage reporting on behalf of the owner | Delegation and correct property information may be required. |
| Multiple properties | Each property must be correctly associated | The Questura may configure one or more structures under the same user profile. |
How to activate an Alloggiati Web account in Tuscany
The activation process is handled by the Questura of the province where the property is located. In practice, the owner or authorised representative submits a request form with the required attachments.
Typical information requested
ID or passport, codice fiscale, address, email and telephone number.
Name of the structure, address, municipality and accommodation type.
CIN, regional code or municipal/protocol information may be requested depending on the Questura.
Forms and required documents must normally be submitted in readable PDF format.
In some provinces, incomplete forms or unclear attachments may cause delays. Use readable PDF files and keep a copy of the submission and any PEC receipt.
Guest reporting workflow
Once the Alloggiati Web account is active, the host must report guest data after each check-in. The report can be entered manually, uploaded through a file where allowed, or managed through compatible software.
Guest information usually needed
- Full name and surname.
- Nationality and place/date of birth.
- Identity document type and number.
- Check-in date and stay information.
- Additional fields required by the portal depending on the guest type.
Where StayTour booking tools are active, guest data may be used to generate a TXT file for Alloggiati Web. This helps avoid duplicate manual entry, but the final Police submission still takes place through Alloggiati Web.
Important notes for foreign owners
Foreign owners can activate and use Alloggiati Web, but the practical process can be harder because the forms and communications are usually in Italian and Questura requirements may vary by province.
| Topic | What foreign owners should know |
|---|---|
| Residence abroad | Living outside Italy does not remove the obligation to report guests. |
| CIN and registration | The Questura may ask for proof that the property is properly registered for tourist rental activity. |
| Delegation | A local representative or property manager may assist, if properly authorised. |
| Timing | Credentials should be requested before the first guest arrives, not after bookings have started. |
Typical issues and solutions
| Issue | Possible cause | Practical action |
|---|---|---|
| Credentials not received | Processing delay, spam folder or incomplete request. | Check spam, verify the submission and contact the Questura with the reference details. |
| Login does not work | Temporary password, browser issue, expired credentials or portal access problem. | Try again carefully, check the instructions and ask the Questura if a reset is required. |
| Wrong guest data submitted | Typing error or incorrect document details. | Follow the correction procedure available in the portal or contact the Questura where necessary. |
| Multiple properties | The user profile may not show all structures correctly. | Ask the Questura to verify the structures associated with the account. |
| Password lost | Credentials management is not always automatic. | Use the reset procedure if available or request assistance from the Questura. |
CIN, StayTour and tourist tax
Alloggiati Web is only one part of the compliance workflow. It should not be confused with CIN, StayTour, MOTouristOffice or tourist tax declarations.
Identifies the property at national level and must be displayed publicly.
Communicates guest identity data to the Police.
Handles municipal tourist tax and, where enabled, related operational tools.
Guest movements may also need to be reported for regional or statistical purposes.
Frequently Asked Questions
Is Alloggiati Web the same as the CIN?
No. The CIN identifies the property. Alloggiati Web is the Police guest-reporting portal.
Do foreign owners need Alloggiati Web?
Yes, when they host guests in a tourist rental. Foreign residence does not remove the guest-reporting obligation.
Can I receive guests before the account is active?
You should request credentials before hosting guests, because guest reporting must be completed within the applicable legal deadline after check-in.
Can a property manager submit guest reports?
Yes, where properly authorised and configured. The owner should keep clear documentation of the delegation.
Does StayTour replace Alloggiati Web?
No. StayTour may generate a TXT file that helps prepare the data, but the Police communication still goes through Alloggiati Web.
Do I also need to report statistics?
Usually yes. Police reporting and regional/statistical reporting are separate obligations, even if some software tools may help manage both.
What should I keep after submitting a report?
Keep the submission receipt or protocol confirmation generated by the system, together with your internal compliance records.
Need help with Alloggiati Web?
STREasy helps foreign property owners understand the administrative steps required for short-term rentals in Tuscany, including CIN, Alloggiati Web, StayTour, tourist tax and local procedures.
CIN Guide Request supportLast updated: July 2026. This guide is informational and based on practical operational experience. Always verify the current procedure with the competent Questura or local authority.